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Tag Archives: Cisco 500-052 UCCXD exam topics

02 Mar

500-052 UCCXD Deploying Cisco Unified Contact Center Express

Deploying Cisco Unified Contact Center Express is the full name of 500-052 UCCXD exam. There are 45-55 questions in real Cisco 500-052 UCCXD exam, which will take the candidates 60 minutes to complete the test. The available language is English. Candidates can register Cisco 500-052 UCCXD exam at Pearson VUE testing center.

Knowing Cisco 500-052 UCCXD exam topics are also valuable in your preparation. Below are the details.

32% 1.0 Design a Cisco Unified Contact Center Express System Deployment

1.1 Perform customer capacity planning
1.2 Determine customer required features
1.3 Evaluate and recommend different configuration options
1.4 Identify available configuration and ordering tools

40% 2.0 Implement a Cisco Unified Contact Center Express System

2.1 Describe the process for installing Cisco UCCX software and hardware
2.2 Describe the process to configure Cisco UCCX software and the provisions users need to meet customer requirements
2.3 Describe the process of using the Cisco UCCX Application Editor
2.4 Examine the Cisco Business Edition 6000 competitive landscape

28% 3.0 Operate a Cisco Unified Contact Center Express System

3.1 Identify basic Cisco UCCX user tasks
3.2 Identify processes and tools available for troubleshooting Cisco UCCX
3.3 Identify processes and tools available for monitoring system operations in Cisco UCCX
3.4 Identify processes and tools available for patching, upgrading systems, and license additions for Cisco UCCX

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