Exam Number 500-052 UCCXD
Duration 60 Minutes (45-55 questions)
Available Languages English
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Topics:

32% 1.0 Design a Cisco Unified Contact Center Express System Deployment

1.1 Perform customer capacity planning
1.2 Determine customer required features
1.3 Evaluate and recommend different configuration options
1.4 Identify available configuration and ordering tools

40% 2.0 Implement a Cisco Unified Contact Center Express System

2.1 Describe the process for installing Cisco UCCX software and hardware
2.2 Describe the process to configure Cisco UCCX software and the provisions users need to meet customer requirements
2.3 Describe the process of using the Cisco UCCX Application Editor
2.4 Examine the Cisco Business Edition 6000 competitive landscape

28% 3.0 Operate a Cisco Unified Contact Center Express System

3.1 Identify basic Cisco UCCX user tasks
3.2 Identify processes and tools available for troubleshooting Cisco UCCX
3.3 Identify processes and tools available for monitoring system operations in Cisco UCCX
3.4 Identify processes and tools available for patching, upgrading systems, and license additions for Cisco UCCX