Introducing Cisco Voice and Unified Communications Administration is the full name of 640-461 test. There are 60-70 questions in real Cisco 640-461 exam, which will take the candidates 90 minutes to complete the test. The Associated Certifications are CCNA Video and CCNA Voice. The available languages are English and Japanese. Candidates can register Cisco 640-461 exam at Pearson VUE testing center.

Note: Last day to test Cisco 640-461 ICOMM exam: August 14, 2015

Cisco 640-461 exam tests a candidate’s knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. The exam also tests the knowledge needed to perform tasks such as system monitoring, moves, additions, and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

Cisco 640-461 ICOMM Free Online Test Here

Knowing Cisco 640-461 ICOMM exam topics are valuable in your preparation.

17% 1.0 Describe the Characteristics of a Cisco Unified Communications Solution

1.1 Describe the Cisco Unified Communications components and their functions
1.2 Describe call signalling and media flows
1.3 Describe quality implications of a VoIP network

23% 2.0 Provision End Users and Associated Devices

2.1 Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
2.2 Create or modify user accounts for Cisco Unified Communications Manager
2.3 Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
2.4 Create or modify endpoints for Cisco Unified Communications Manager
2.5 Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
2.6 Describe how calling privileges function and how calling privileges impact system features
2.7 Create or modify directory numbers
2.8 Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
2.9 Enable end users for Cisco Unified Presence
2.10 Verify user features are operational

26% 3.0 Configure Voice Messaging and Presence

3.1 Describe user creation options for voice messaging
3.2 Create or modify user accounts for Cisco Unity Connection
3.3 Describe Cisco Unified Presence
3.4 Configure Cisco Unified Presence

10% 4.0 Maintain Cisco Unified Communications System

4.1 Generate CDR and CMR reports
4.2 Generate capacity reports
4.3 Generate usage reports
4.4 Generate RTMT reports to monitor system activities
4.5 Monitor voicemail usage
4.6 Remove unassigned directory numbers
4.7 Perform manual system backup

24% 5.0 Provide End User Support

5.1 Verify PSTN connectivity
5.2 Define fault domains using information gathered from end user
5.3 Troubleshoot endpoint issues
5.4 Identify voicemail issues and resolve issues related to user mailboxes
5.5 Describe causes and symptoms of call quality issues
5.6 Reset single devices
5.7 Describe how to use phone applications