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640-461 ICOMM Introducing Cisco Voice and Unified Communications Administration v8.0

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Product Description

Exam Number/Code: 640-461

Exam Name: Introducing Cisco Voice and Unified Communications Administration v8.0

Questions and Answers: 255 Q&As

Version: PDF

Sample: 640-461 ICOMM Free Online Test

Exam Number 640-461 ICOMM
Last day to test: August 14, 2015
Associated Certifications CCNA Video
CCNA Voice
Duration 90 minutes (60-70 questions)
Available Languages English and Japanese
Register Pearson VUE

The Introducing Cisco Voice and Unified Communications Administration (ICOMM) exam is associated with the Cisco CCNA Voice certification. This exam tests a candidate’s knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. The exam also tests the knowledge needed to perform tasks such as system monitoring, moves, additions, and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

Objectives:

17% 1.0 Describe the Characteristics of a Cisco Unified Communications Solution

1.1 Describe the Cisco Unified Communications components and their functions
1.2 Describe call signalling and media flows
1.3 Describe quality implications of a VoIP network

23% 2.0 Provision End Users and Associated Devices

2.1 Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
2.2 Create or modify user accounts for Cisco Unified Communications Manager
2.3 Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
2.4 Create or modify endpoints for Cisco Unified Communications Manager
2.5 Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
2.6 Describe how calling privileges function and how calling privileges impact system features
2.7 Create or modify directory numbers
2.8 Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
2.9 Enable end users for Cisco Unified Presence
2.10 Verify user features are operational

26% 3.0 Configure Voice Messaging and Presence

3.1 Describe user creation options for voice messaging
3.2 Create or modify user accounts for Cisco Unity Connection
3.3 Describe Cisco Unified Presence
3.4 Configure Cisco Unified Presence

10% 4.0 Maintain Cisco Unified Communications System

4.1 Generate CDR and CMR reports
4.2 Generate capacity reports
4.3 Generate usage reports
4.4 Generate RTMT reports to monitor system activities
4.5 Monitor voicemail usage
4.6 Remove unassigned directory numbers
4.7 Perform manual system backup

24% 5.0 Provide End User Support

5.1 Verify PSTN connectivity
5.2 Define fault domains using information gathered from end user
5.3 Troubleshoot endpoint issues
5.4 Identify voicemail issues and resolve issues related to user mailboxes
5.5 Describe causes and symptoms of call quality issues
5.6 Reset single devices
5.7 Describe how to use phone applications

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